You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping process. To cancel an order, please contact our customer service team as soon as possible with your order details.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email. Items that are damaged, altered, or missing parts will not be accepted for return. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number and detailed return instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider's processing time.
If you have not received your refund within the expected timeframe, please first check your bank account or credit card statement to confirm the refund has not been processed. Some financial institutions may require additional time to post the refund to your account. If you still have not received your refund after this period, please contact your bank or credit card company directly, as they may be able to provide more information about the status of your refund. If you continue to experience issues, please contact our customer service team for further assistance.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us:
Company Name: OiShoes
Address: 9 South Pinyon Point, Fayetteville, AR
Email: [email protected]
Phone: +1 4556501877
